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ares_digital_update [2016/06/07 01:51] – created Carlos Pedraza | ares_digital_update [2016/09/15 02:46] – adds byline Carlos Pedraza | ||
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{{TOC}} | {{TOC}} | ||
====== Axanar Scrambles to Ship Perks ====== | ====== Axanar Scrambles to Ship Perks ====== | ||
+ | <wrap lo>// | ||
+ | //See also: [[axanar_finances|In Wake of Perk Problems, Peters Claims Axanar is Broke]] and [[terry_mcintosh|Terry McIntosh Resigns]]//</ | ||
+ | |||
+ | < | ||
+ | //**__ __**// <wrap lo>**By [[user> | ||
+ | </ | ||
Under [[perks|increased scrutiny]] for perks ready to ship but stymied by incomplete software, Axanar tried in early June 2016 to reassure donors it's taking steps to shore up its fulfillment operations. | Under [[perks|increased scrutiny]] for perks ready to ship but stymied by incomplete software, Axanar tried in early June 2016 to reassure donors it's taking steps to shore up its fulfillment operations. | ||
- | The resignation in May 2016 by chief technologist, | + | The resignation in May 2016 by chief technologist, |
===== Perk Problems ===== | ===== Perk Problems ===== | ||
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An **AxaMonitor** report, " | An **AxaMonitor** report, " | ||
- | <WRAP right box 50%> | + | <WRAP right round box 50%> |
//**__« People are gonna have the Kickstarter patches, and people are gonna be excited about it. »__**// — //Axanar producer Alec Peters// | //**__« People are gonna have the Kickstarter patches, and people are gonna be excited about it. »__**// — //Axanar producer Alec Peters// | ||
+ | |||
</ | </ | ||
* [[perks#no perks have shipped|Failure to ship]] any perks to // | * [[perks#no perks have shipped|Failure to ship]] any perks to // | ||
* Specific [[perks# | * Specific [[perks# | ||
- | * Spending of [[perks# | + | * Spending of [[perks# |
* Placing a higher priority on fulfilling new merchandise orders from its online store than old Kickstarter rewards. | * Placing a higher priority on fulfilling new merchandise orders from its online store than old Kickstarter rewards. | ||
* [[perks# | * [[perks# | ||
+ | |||
+ | ===== ===== | ||
==== Acknowledging the Problem ==== | ==== Acknowledging the Problem ==== | ||
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Kingsbury reiterated, "ALL I can tell you is that our new tech team is on the job. … But with an estimated 12-14,000 donors, multiple campaigns and platforms, and dozens of levels, this is no small endeavor." | Kingsbury reiterated, "ALL I can tell you is that our new tech team is on the job. … But with an estimated 12-14,000 donors, multiple campaigns and platforms, and dozens of levels, this is no small endeavor." | ||
+ | |||
+ | [{{ : | ||
== Starting From Scratch == | == Starting From Scratch == | ||
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> I haven' | > I haven' | ||
+ | |||
+ | == More Than a Mail-Merge == | ||
+ | |||
+ | While many critics have asked why Axanar can't simply do a mail-merge to create shipping labels for waiting donors, McIntosh explained on Facebook that the complexity of the data Axanar has to manage makes fulfillment far more complicated than that: | ||
+ | |||
+ | --> Terry McIntosh Explains ‘More Than a Mail-Merge’# | ||
+ | > There are eight or so spreadsheets that I can remember off of the top of my head -- I've deleted them from my files, since I have no reason to keep them after departing the production -- and that isn't counting live data from things like retro packages and the donor store which evolve over time organically. \\ \\ On top of that there are two years of email and Facebook messages from donors with updates to their info that were manually processed (hundreds of them), such as email and shipping address changes, that have to be factored in, too. \\ \\ And, as the cherry on top, the original spreadsheets are a mess as they were provided to the production from Kickstarter, | ||
+ | |||
+ | <-- | ||
=== Shipping Patches === | === Shipping Patches === |