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Terry McIntosh
Terry McIntosh was the chief information officer and a co-producer for Axanar Productions, and the lead developer of its Ares Digital perk fulfillment software for crowdfunding projects. He announced his departure from Axanar in a post on his Facebook page on May 16, 2016:
Well, I guess it’s almost official, sans some paperwork and for whomever volunteers as their new geek to make some geeky changes. … I’ve separated from Axanar.
Today is very bittersweet, and an extremely sad day, but it needed to be done. I will look back on the past two years fondly, because I choose to remember only the good times. My very best wishes to everyone on the team for the future!1)
Donor Complaints
Donor complaints about Kickstarter rewards not being delivered, while Donor Store merchandise appears to be constantly shipping, are what led to AxaMonitor’s analysis of perk fulfillment. This comment by user Kelly Lincoln on Axanar’s Kickstarter is typical:
UPDATE On September 9, 2016, Kingsbury announced a new software platform had come online to manage long-delayed shipments to donors. See: Axanar Launches New Fulfillment Platform.
You know since my first contribution to this kickstarter I have not received even one items initially promised. I stopped expecting to a long time ago but frankly it was a waste of my money. I am amazed though that they basically got away with taking the money from people and not fulfilling their promises.2)
Several days after initial publication of the AxaMonitor perks analysis, in his May 5, 2016, “Captain’s Log,” producer Alec Peters announced that continued delays by Ares Digital developer Terry McIntosh would no longer prevent shipping of Kickstarter backers’ patches:
As to the patches from the first Kickstarter that have been sitting by Diana’s desk for 9 months while we have waited for Terry [McIntosh] to finish Ares Digital? Well, we decided that if Ares Digital isn’t finished by the end of [May 2016], we will either use BackerKit or use Kickstarter directly to generate the labels to ship these out. I am sure you would all like those patches, and I am VERY tired of them not being sent out. So we will get these to you shortly!3)
PATCHES The languishing Kickstarter backers’ patches are the first four pictured above. The fifth is from the Axanar Indiegogo and the Starfleet Disaster Response was available for Axanar’s “special events.”
McIntosh, a technologist who lives in Seattle, had led the development of much of Axanar’s infrastructure, including its website and other online presence, including Axanar’s online Donors' Store and various Facebook groups for which he served as the admin, including the Axanar Fan Page and the donors-only Axanar page.
'Night of the Long Knives'
It was in role of Facebook group admin that McIntosh attracted the most attention, with his brusque comments aimed at people who dissented from the party line, finally culminating monitoring group members’ online activities and in a mass banning of fans who had grown to question the wisdom of Axanar’s production delays, spending and crowdfunding.